Our
Return Policy
At
Durbin Farms we take special
care in bringing you the
best and freshest products
from our market. We strive
to bring you these products,
hoping they will bring you a
smile & enjoyment. We want
nothing less than your
ultimate satisfaction and
enjoyment from whatever you
order from us. There are,
regretfully, times when even
the best products and
intentions don't live up to
expectations or for one
reason or another are not
"correct". Because of this,
we offer a return policy on
all our items. We will
refund your original
purchase price. Please read
the sections below for more
details on returns.
SHIPPING
All our shipping costs are
all based upon deliveries
within the continental USA.
Shipping outside the
continental USA such as
Hawaii and Alaska are F.O.B.
Durbin Farms plus any
shipping costs and/or
individual quote. All
international orders will be
F.O.B. Durbin Farms plus all
shipping costs, duties,
taxes, tariffs & handling
fees will be charged to
billing card:
RETURNS
Return your order
(non-perishable items)
within 14 days of receiving
it for a full refund if you
are not happy, for any
reason at all.
Perishable items, such as
Jams, have a 5-day full
refund policy for any
unopened packages.
Return items to:
Durbin Farms
Returned Item
2130 7th Street South
Clanton, AL 35045
Include a copy of your
packaging slip. Your
packaging slip should
include the e-mail address
you wish us to e-mail you at
for receipt confirmation.
You are responsible for
shipping expenses of all
return items.
REFUNDS
Refunds will be made by the
same method as the original
payment. You can expect a
refund within 1 to 10
business days of our
receiving your return. Cash
refunds will not be issued.
If goods are not returned or
are returned late we reserve
the right to refuse refunds
at our discretion.
DAMAGED ITEMS
For damaged orders, simply
e-mail us at
orders@durbinfarms.com
with the subject of return
with your item number. Your
item number can be found on
your packing slip. Also
provide the e-mail address
to which your confirmation
information was sent to,
this will speed up the
process. We'll also pay the
return shipping cost if the
return is a result of our
error.
CANCELLATION OF ORDER
Do you need to cancel or
change an order that has not
yet entered the shipping
process? You may cancel
orders for any item at any
time prior to receiving an
order confirmation e-mail
containing your order's
tracking number. Once you
receive order confirmation
e-mail it is too late to
cancel your order as it has
already been shipped.
RESPONSIBILITY FOR RETURNED
ITEMS
Returning items under this
Guarantee is the
responsibility of the
purchaser, we do not accept
responsibility for return
postage costs or items lost
or damaged in transit to us
or in any other
circumstances beyond our
control, except where
specified in these terms and
conditions or at our
discretion.
Return items to:
Durbin Farms
Returned Item
2130 7th
Street South
Clanton, AL 35045
Include a copy of your
packaging slip. Your
packaging slip should
include the e-mail address
you wish us to e-mail you at
for receipt confirmation.
You are responsible for
shipping expenses of all
return items.
COMPLAINTS
If you have a complaint
please contact us as soon as
possible with the details,
we endeavor to respond to
all complaints by the next
working day and undertake to
keep you fully informed of
progress if your complaint
cannot be resolved
immediately.
Again
we want nothing less than
your ultimate satisfaction
and enjoyment from whatever
you order from Durbin Farms
Market.
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